FAQs

American Protective Products sources products from all over the world. Most non-woven items and gloves are manufactured in Asia, while other products (such as bags and liners) are sourced from the United States of America.

You can learn more about our products on our website on our individual product pages or by contacting our team to speak to a safety specialist.

Samples are available for most of our products. Please contact your safety specialist or customer service to coordinate sample delivery.

If there is a product you are looking for that is not listed, please reach out to our product specialists. We can tailor products to the specific needs of the customer regarding both features and quantities.

APP does offer a container program. Please reach out to your safety specialist and Account Manager to start the process of evaluation.

If you don’t have or know who your Account Manager is, please contact [email protected].

If your facility doesn’t have adequate storage for large spot buys, American Protective Products offers warehousing options. Your Account Manager can discuss options with you based on location, timeline, and quantity.

You may place an order by sending a Purchase Order to [email protected].

To become a customer of APP, please send a New Customer File to [email protected].

We ship nationwide throughout the United States of America. Please contact customer service with specific questions regarding your location and accessibility.

The American Protective Products team is happy to discuss pricing options based on product type, quantity, and delivery methods. Please contact your safety specialist or customer service to discuss pricing options.

Typically, an order is processed and shipped within 24 hours of receiving the purchase order.

All returns must be authorized by APP prior to receipt. Products must be returned within 30 days of purchase. Authorizations are valid for 10 days. Return of Merchandise Authorizations (RMAs) may be arranged by either calling Customer Service at (833) 500-7277 or by contacting your APP sales representative. Unauthorized returns WILL NOT be accepted or credited back to any customer. This policy applies to all customers.

Return Policy: Defective products are returnable with prior authorization. Non‐defective products may be returned, provided customer has obtained prior authorization from APP and said products being returned are in suitable condition to be resold or put back into stock. Freight and restocking fees may apply as noted in the Restocking Fee Schedule below. Product must be returned within 30 days of receipt. The following conditions will not be considered for return:

1. Products purchased more than 30 days prior to return request.
2. Products considered hazardous materials.
3. Special or “Custom Orders” made specific to customer requests.
4. Products returned in altered or damaged packaging, or in packaging other than original packaging.
5. Packs broken, breached or damaged.
6. Items in unsellable units of measure where product cannot be resold.
7. Products with less than 3 months shelf life remaining based on expiration dates.
8. Third party-vendor products that require a vendor return authorization are subject to the vendor’s return policy and applicable fees.

Products Shipped in Error by APP: Customer must notify APP of any shipping errors or disputes within three (3) business days of receipt. Products shipped in error by APP are freely returnable for full credit or exchange provided that such returns or exchanges are made within thirty (30) days of receipt. Defective product: Defective or damaged product properly noted and returns that are the result of an APP error may be returned at APP’s expense for a full credit subject to the guidelines set forth in this policy. Restocking Fee Schedule: Within 30 Days: 30% Restocking Fee (Invoice Total) + Any Applicable Freight: Charges / $25 Minimum Greater than 30 Days: NOT RETURNABLE unless expressly approved prior to receipt by APP Sales Rep or APP Management.

If an item you are looking for is out of stock, you will be notified when placing the order. We will either find a product alternative or provide an estimated time of shipping.